#09226A: Product Safety - Fuel Odor or Spotting on Ground - Replace Fuel Pump Module - (Mar 2, 2010)
Subject: 09226A - Fuel Odor or Spotting on Ground - Replace Fuel Pump Module
Models: 2006 Chevrolet Cobalt
2006 Pontiac Pursuit
2006 Saturn ION
Originally Sold or Currently Registered in Arizona, Nevada
2007 Chevrolet Cobalt
2007 Pontiac G5
2007 Saturn ION
Originally Sold or Currently Registered in Arizona, California, Florida, Nevada, Texas
This bulletin is being revised to include additional population. Please discard all copies of bulletin 09226, issued January 2010.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2006 model year Chevrolet Cobalt, Pontiac Pursuit, and Saturn ION vehicles originally sold or currently registered in Arizona and Nevada; and 2007 Chevrolet Cobalt, Pontiac G5, Saturn ION vehicles originally sold or currently registered in Arizona, California, Florida, Nevada, and Texas. Some of these vehicles have a condition in which the plastic supply or return port on the modular reservoir assembly (MRA) may crack. If either of these ports develop a crack, fuel will leak from the area. The customer may notice a fuel odor while the vehicle is being driven or after it is parked. If the crack becomes large enough, fuel may be observed dripping onto the ground and vehicle performance may be affected. If a sufficient amount of fuel were to leak out and if an ignition source were present, a vehicle fire could occur.
Dealers/retailers are to inspect and, if necessary, replace the fuel pump module.
Involved are certain 2006 model year Chevrolet Cobalt, Pontiac Pursuit, and Saturn ION vehicles originally sold or currently registered in Arizona and Nevada; and 2007 Chevrolet Cobalt, Pontiac G5, Saturn ION vehicles originally sold, or currently registered, in Arizona, California, Florida, Nevada, and Texas, and built within these VIN breakpoints:
Important: Dealers/retailers are to confirm vehicle eligibility prior to beginning repairs by using GMVIS (dealers using WINS) or the Investigate Vehicle History link (dealers/retailers using GWM). Not all vehicles within the above breakpoints may be involved.
For dealers/retailers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to dealers/retailers through the GM GlobalConnect Recall Reports. Dealers/retailers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
GM Only: Parts required to complete this recall are to be obtained from General Motors Service and Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Saturn Only: A pre-shipment of the required parts to perform this recall has been sent to involved Saturn US retailers from Saturn Service Parts Operations (SSPO).
Module Kit, F/Tnk F/Pmp (w/o Fuel Lvl Sen) (LE5/L61)
Module Kit, F/Tnk F/Pmp (w/o Fuel Lvl Sen) (LSJ)
•Inspect the warranty summary in the General Motors Vehicle Inquiry (GMVIS) system or Global Warranty Management (GWM), whichever is applicable, for a fuel pump module replacement on or after 7/1/07.
• If the fuel pump module has not been replaced, or was replaced before 7/1/07, the fuel pump module requires replacement. Proceed to Step 2.
• If the fuel pump module was replaced on or after 7/1/07, what was the part number of the new fuel pump?
- If the new fuel pump module part number module was 19168892, 19168893, 19168894, or 19177326, no further action is required.
- If the new fuel pump module part number was NOT 19168892, 19168893, 19168894, or 19177326, the fuel pump module requires replacement. Proceed to Step 2.
•Remove the fuel pump module. Refer to Fuel Pump Module Replacement in SI.
•Install a new fuel pump module. Refer to Fuel Pump Module Replacement in SI.
Customer Reimbursement - For GM Only
All customer requests for reimbursement of previously paid repairs for the recall condition will be handled by the Customer Assistance Center, not by dealers.
A General Motors Customer Reimbursement Procedure and Claim Form is included with the customer letter.
Important: (For GM US Only) Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement and the form.
Customer Reimbursement - For Saturn Only
All customer requests for reimbursement for previous repairs for the recall condition are handled by submitting a recall reimbursement claim form directly to Saturn retailers for processing; however, if customers choose, they may file a claim through the Saturn Customer Assistance Center.
A Saturn Customer Reimbursement Procedure and Claim Form are included with the customer letter.
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
1. Submit a claim using the table below.
2. Courtesy Transportation - For dealers/retailers using WINS, submit using normal labor code; for dealers/retailers using GWM - submit as Net Item under the repair labor code.
Inspect Fuel Pump Module - No Further Action Required - New Module Already Installed
Inspect & Install New Fuel Pump Module
Cobalt, G5, Pursuit
Customer Reimbursement (not for use by US GM dealers)
* The amount identified in "Net Item" should represent the dollar amount reimbursed to the customer.
General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Dealer Recall Responsibility
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect that relates to motor vehicle safety exists in certain 2006 model year Chevrolet Cobalt, Pontiac Pursuit and Saturn ION vehicles originally sold or currently registered in Arizona and Nevada; and 2007 Chevrolet Cobalt, Pontiac G5, Saturn ION vehicles originally sold or currently registered in Arizona, California, Florida, Nevada, and Texas. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
• Your vehicle is involved in safety recall 09226.
• Schedule an appointment with your GM dealer/retailer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
Your vehicle may have a condition in which the plastic supply or return port on the modular reservoir assembly (MRA) may crack. If either of these ports develop a crack, fuel will leak from the area. You may notice a fuel odor while the vehicle is being driven or after it is parked. If the crack becomes large enough, fuel may be observed dripping onto the ground and vehicle performance may be affected. If a sufficient amount of fuel were to leak out and if an ignition source were present, a vehicle fire could occur.
What will we do?
Your GM dealer/retailer will inspect and, if necessary, replace the fuel pump module. This service will be performed for you at no charge . Because of service scheduling requirements, it is likely that your dealer/retailer will need your vehicle longer than the actual inspection time of approximately 15 minutes. If the fuel pump module requires replacement, an additional 1½ hours will be needed.
If your vehicle is within the New Vehicle Limited Warranty, your dealer/retailer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership/facility for this repair. Please refer to your Owner’s Manual and your dealer/retailer for details on courtesy transportation.
What should you do?
You should contact your GM dealer/retailer to arrange a service appointment as soon as possible.
Did you already pay for this repair?
The enclosed form explains what reimbursement is available and how to request reimbursement if you have paid for repairs for the recall condition. Even though you may have already had this condition corrected, you will still need to take your vehicle to your dealer/retailer for additional repairs.
Do you have questions?
If you have questions or concerns that your dealer/retailer is unable to resolve, please contact the Customer Assistance Center. More information about your vehicle can be found at the Owner Center at GM Owners Center - GM
If after contacting your dealer/retailer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to Safercar.gov
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Customer and Relationship Services