GM Service Hahaha
Hey all, I got a Cobalt in Dec of 09, so I am a new Owner, but have driven/riding in a few. Which is why I got me one. Unfortunately I have had nothing but problems with it, and the warranty service from the Service Advisor to the end result. Sorry for the long read, but I just wanted to share my whole story with you guys to see if I should give a new Cobalt and get your opinions. ( This is not flame, I really liked my Coby until it fell apart. I barely put 1300 miles on it, never mind 200 miles on my new clutch which releases at a random spot in the stroke.)
Original requested inspections at first service appointment. ( not all were placed on my workorder Problem #1)
1. Customer states check noise from r.f suspension
2. Customer states check noise in steering rattle noise
3. Customer states check clutch when cold it seems like there is no clutch and it grinds into 3rd and forth. (Actual requests: 1. The clutch does not slip on a cold start and run. 2. There is resistance in 1st-4th gears, and it grinds on occasion while up or down shifting into 3rd, 4th. 3. It seems as if there is a fluid pressure problem with my tranny, I think is getting to hot.)
4. Customer states when in 5th it seems there is a exhaust rattle (Actual request: When shifting from 4th, to 5th, @ 2-2.5k rpm, there is a exhaust rattle.
I got a 08 sedan 2.2 w/ 5spd on Dec 5th. w/ 27k miles. I noticed a occasional grind into 3rd or 4th, esp from a cold start or min warm up time. I also was concerned in the fluctuation of the clutch release point.
So I setup up an appointment @ Pine Belt Chevy in Lakewood NJ, against my better judgment. (Two incidents with there service like 5-7 years ago.) They told me the noise was the lower control arm bushing, which was not even seated anymore. I asked to look under the car, which was 2 weeks old at the time which is how I know that.
So they replaced both lower control arms and the linking rods, then called me and said the car needs a clutch, and GM will not cover it. I said WTF??? ^^ It did not need one when I dropped it off. So I called the dealership, they said will do it for parts cost. I said holla, and picked up my car to bring it to service. Well besides my clutch, or lack there of, the "Mechanic" who replaced my linkage was elementary in skills. Major alignment issues, if I turn right, I have to manually return the wheel to center, still hearing rattling from the steering, which I pointed out prior to service.
Any how it was clear that my car was not test driven, or was by another elementary employee, and was unsafe to drive. As my clutch was being replaced at the purchasing dealership, GM customer service sent a GM mechanic to inspect my transmission. He showed up, inspected the clutch, said I needed a new one and GM won't cover it.
At this point I am ready to purchase a learn to speak English kit from Rosetta Stone, because I must be speaking a foreign language.
Then my dealership called said come get her she is all done, finally something positive, after 8 days and 3 different loaners, it was pleasing to get the vehicle I am paying for back.
I head there right after work, stop at service, and BS with the service managers about all my troubles so far, and how I feel as if I am speaking Icelandic to a Pollock.
New Clutch: $425
Hours lost at work: $70
Putting the key in the ignition and finding a frozen tumbler:$0 Warranty
Dents from pushing my car:$0 Free with service
Rattle in dash from service:$ Free with service
Driver side view mirror pushed off center:$0 Free with service
Now after all this, Cobalt leaves a bad taste in my mouth. I know 3-4 people with Cobalts and they all love them. One guy totaled one, and replaced it with an identical one. There's all seem pretty nice, but they don't have the 5sp. I think there is a design flaw in the 4 door 2.2 manual trans, which makes it a weak link in the power train. I don't know for sure but I am guessing it can not handle the extra weight, let alone any abuse. Also I drive like Aunt Sally, I got it up to 6 grand once on accident (ice). I don't ride the clutch, I don't hold it down at idle, I don't over rev and launch. I am not looking to go fast, I am a smooth shifting cruiser.