Join Date: Feb 2012
Location: New Orleans, LA
Well I appreciate that Stratos, but I'm using 10000k H1 bulbs.
Here's what I have:
SPYDER® - Smoke CCFL Halo Projector Headlights
NOTTO® SE - Complete HID Conversion Kit
Options: Color Output: [10000K] - FACTORY SKYLINE
The bulb or ballast on the passenger side has almost gone out completely. They stopped selling the kits on the website and I just spoke to a customer service rep over the phone. They'll be issuing me a $60 refund, which is partial considering the kit cost a little more than $100. I'm glad they were able to give me something back, but I feel as though they should have done more to correct the problem. So now I can buy a new ballast and bulb, but it's going to be a different ballast and that in itself is a problem for me. You start mix matching things and that's when you get problems. Their customer service team is excellent, don't get me wrong, but they chose to stand behind a sub-par product but, and this is strictly my opinion, they don't seem to be willing to take the full blame. My parts were still within warranty, they have two months left. So now I've got a jerry-rig solution to work with, unless I want to fork up the cash to swap out both ballasts and bulbs, which is more work than I really wanted to do.
I don't feel neglected by the customer service team, I just feel ripped off by the quality of the product and how little the company is actually able to do to remedy the situation. Ugh, first world problems.
"Remember not to litter,
spay or neuter your critter."
Strangest road sign ever.