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post #1 of 6 (permalink) Old 06-22-2014, 02:05 AM Thread Starter
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Verizon shipping opinions

Alright guys and gals.. another very non car related topic here. Lol so I have verizon, like some of you may have. You guys know I ordered my m8 the other day. I am pretty disappointed in my shipping experience. I ordered early on Friday morning.. I paid the extra $20 for their "priority overnight SATURDAY shipping".. well I checked my tracking thing Saturday when I woke up and it said it got to fedex's sorting facility in pittsburgh at 4am.. so it processed and went all the way from TN to pittsburgh in 12 hours.. I thought "awesome I live about an hour from pitt.. I'll have it when I get home from work later". Well to my surprise when I got home at 11pm last night.. no phone. I checked the shipping progress and guess what.... STILL at the sorting facility in pittsburgh. Now I am fairly patient and hate to complain because I understand that it isn't always going to go smoothly, and it's not the verizon customer service person's fault... maybe I don't even fully understand what the shipping terms are.. but I figured choosing the "Saturday priority" option and paying for the "best" shipping that it would at least make some progress on Saturday. Lol. Even if I didn't get it Saturday I would have been happy knowing that my $20 extra made it come a day earlier than the free shipping.. but no. Just sat at their facility. So do you guys think I should call and try to get my $20 back? I work hard for my money and want what I pay for.. but like I said, maybe I'm wrong and it states somewhere that Saturday shipping isn't actually Saturday shipping.

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post #2 of 6 (permalink) Old 06-22-2014, 03:56 AM
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Disappointing, call to see what their explanation is.

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post #3 of 6 (permalink) Old 06-22-2014, 04:51 AM
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Call Verizon, they'll credit the $20 as it didn't get to destination on prescribed timeline.

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post #4 of 6 (permalink) Old 06-22-2014, 06:36 AM Thread Starter
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That's what I'm hoping. It's not a big deal.. but I would still like my $20

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post #5 of 6 (permalink) Old 06-22-2014, 09:22 AM
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yea call them and let them know it did not arrive and they should have no problem crediting you back your twenty dalla's

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post #6 of 6 (permalink) Old 06-22-2014, 10:34 AM Thread Starter
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OK cool. I'll give them a call later today or tomorrow

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