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Discussion Starter #1
So, about a year and a half ago, I went back to the dealership I bought my car from, century III Chevy because of a rattle in the front end, I was told when I bought the car it was a GM certified used car, and had a 1 year, 12000 mile warranty.

After I dropped the car off and they had it all day, I was advised that it was the steering shaft, and that my car did not have a warranty, so it was going to be about $1000 to fix...I proceeded to contact Chevy customer service, the BBB, and anyone else who would hear me about it, eventually they said they would replace the shaft free of charge

So I dropped it off again, they had it a whole day, again, and when I picked up the car, they said they replaced the shaft, but the noise was still there, they advised me that it was the away bar end links, even though I had just put them on, they were aftermarket, and loose

It turns out the noise was actually a bad strut mount, so I just moved on and decided to never go there again

Recently I started to get really loose steering, and hearing clunking while turning the wheel, and guess what is bad....the steering shaft, so they didn't change it, just kept the car for 2 different days, and told me a lie to get rid of me

At this point, I wouldn't cross the street to pee on that dealership if they were on fire...I can't believe they stay in business with practices like that, and now, I really have no recourse against them anymore, so looks like I'm changing a steering shaft myself next weekend.


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Dealerships, at least the bad ones, don't do much in the way of diagnosing, they just make guesses and throw parts at it, which is what they did with you. A good idea would be to pick up a Haynes (or similar) buy some tools at wal-mart and do what you can on your own. Saves $$$ and is a great learning experience, and can even be fun. Just be sure not to bite off more than you can chew and you'll be fine. Good luck with the steering shaft.
 

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I'm close to Pittsburgh, so I will remember not to go to them. Thanks for the heads up. But at least the steelers won! Lol

2005 cobalt base model coupe
 

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If they had it done under a warranty, they may have billed chevy for it. Not likely, but a possibility...if that were the case a call to chevy will get them in a good bit of trouble for fraudulent practices. And they may even allow you to go to a different dealer to get the repair completed.
 

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Discussion Starter #6
I usually do my own diagnostics/repairs, this one I doubted their diagnosis, but figured I would let them replace the shaft as long as it's not costing me anything...

I grew up in a body shop, where we did all kinds of repairs, I'm pretty versed mechanically, which is how I'm very sure that the shaft was not replaced


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